Refund Policy

You can ask us for a refund within 14 days of your purchase. Requests are handled in accordance with applicable law and the rules of our payment provider, Paddle.com, which is the Merchant of Record for every order.

Where you have not used the words or review allowance you bought, we would normally refund it in full. Where you have used part of it, we look at the unused portion. Each request is reviewed on its own facts, so this policy is not an unconditional promise of a refund in every case.

Email hello@tixilis.com from the address on your account, with the date of purchase and which Pack or allowance you bought. You can also contact Paddle.com directly at paddle.net, as they handle billing enquiries and returns for all orders.

We reply within two working days. Every request is reviewed manually by us and, where a refund is approved, issued by Paddle.com back to your original payment method — typically within 5 to 10 working days depending on your bank. Your remaining words stay in your account unless an approved refund specifically covers them, and any adjustment we make is recorded against your account.

We may reduce or decline a request where a Pack has been fully used, where the request comes more than 14 days after purchase, or where an account has been used fraudulently or in breach of our Terms & Conditions. We will always tell you why, and you can ask us to look again.

Nothing in this policy limits your statutory rights. It sits alongside mandatory consumer protection law in your country and does not replace it.

You keep any rights you have where the service is faulty, is not as described, or cannot be provided.

Tixilis is a digital service that begins immediately. Where you ask us to start straight away and acknowledge the legal consequences of doing so, any cancellation or cooling-off right you would otherwise have may be affected once we begin providing the service. You confirm this at checkout when you accept these terms.

See our Terms & Conditions and Privacy Notice.